Coanegra S. Coop Online Shop Terms and Conditions

1. Seller / buyer identification and purpose of the online store.

Seller: Coanegra S. Coop

CIF: F57721375

C / Princeps d`Espanya 45, Marratxí, Mallorca (Balears).


Reg. Of Cooperatives No 07BA547


The user that registers, entering his personal data in the form of purchase, once accepted the general conditions of purchase.

To access and use the online purchase service, you must have reached the age of majority established by the legal order in force in Spain.

This online store is designed to cater to occasional compilers with home delivery, especially tourists and visitors who stay in houses or apartments.

Purpose of the online store:

Coanegra S. Coop makes available our online purchase, in order to facilitate you can make the purchase comfortably without going to our establishments, which will be delivered to the address you indicate us, being this subject to compliance with the conditions below Cited.

2. Quality.

At Coanegra S. Coop we choose and treat the products with the same care and care as you would.

We control and supervise our products from the outset and get their hands on in the least amount of time.

3. Assortment.

The products are organized in packages so that when buying a package you are buying a series of diverse products. The detailed list of products will appear in the summary and detail of the product of the online store.

Packages are designed to meet varied customer demands.

Most of the fresh produce comes from our orchard in Santa Maria del Camí and are certified organic by the CBPAE. You will also find a fresh product of local non-certified ecological pages, ecological products produced or produced in the peninsula and some complementary products (such as cleaning products and ecological cosmetics and handicrafts).

There are two types of packages: the "wellcome pack" designed for the customer to have a minimum pantry upon arrival in Mallorca and gift packages designed for the customer to take a sample of food and Crafts to give to family or friends.

You can also find leisure activities fundamentally designed to make known the culture, agriculture and nature of Mallorca.

4. Services and delivery.


You can access our online shop, the general conditions of hiring and carry out any management in Castilian, Catalan, English and German by selecting one of these options from the home page.

The delivery note will be in Catalan or Spanish.

Amount of my purchase:

The prices of food packages in the wellcome-pack category have a final price which includes taxes and transportation costs to any part of Mallorca.

If temporarily the service is restricted to some municipalities of Mallorca will be warned with a banner on the home page of the online store.

The minimum purchase is 20 euros.

Geographic coverage:

You will be able to know if we give service at your registered address as a customer or by calling +34 671889304 from Monday to Saturday from 9:00 a.m. to 7:00 p.m.

Coanegra reserves the right to accept requests for service in dwellings that involve a special effort or risk for the dealer, or those in which access to the place of unloading with a wheelbarrow is not allowed.

Time to make my purchase:

Customers registered in Consumer Groups can make their weekly purchases from Monday to Sunday, 24 hours a day, at least 48 in advance to the day of their arrival in Mallorca.

Preparation of my purchase:

In case of non-availability of a product of those detailed in the wellcome-pack, a product of similar quality will be replaced. When the amount of the substitute product is greater than that of the product requested Coanegra will not add any extraordinary cost to the package.

Our store is intended for the final consumer so that when requesting products in quantities that are not usual for the normal consumption of a home, Coanegra reserves the right to confirm to the client the quantity that can supply, as well as delivery date and Schedule

Delivery of the purchase:

The client must indicate the address where he will be staying in Mallorca in the "Address" section of the registration form, as well as the day and time of arrival in Mallorca. You must indicate in the registry a contact email for Coanegra to confirm your arrival and location information in Mallorca, and you can request confirmation from the person or company with which you have contracted the accommodation service.

Usually the packages will be delivered in the afternoon of the day the client arrives in Mallorca (schedules from 16:00 a.m. to 9:00 p.m.). In the case of occasional purchases with delivery at home, the customer has the obligation to be at the address in the day and section of hours of delivery that he has made with Coanegra S. Coop.

If you are absent at the time of delivery our staff will leave you a business card with a telephone number, so that you can contact us and arrange a new delivery. Alternatively, you can contact the person or company leasing the house to make the delivery at an alternative point near the customer's home in Mallorca.

In order to avoid damages in furniture and furnishings, the delivery of the order will be made in a single point, in the ground, next to the door of access to the house, and at most to five meters of this one.

In case you have selected payment method with Card, the order will be charged at the time of purchase.

The receipt of the order implies to be in compliance with the general conditions of the online store, with the entire contents of the order, that it is an order with payment obligation, as well as the address, date, time of delivery and detail of the Purchase ticket that includes the service fee.

Access Authorizations:

It is the responsibility of the client to provide the necessary authorization for access to the dealer in case of being an area with personal or electronic surveillance, and the dealer can allocate a maximum of five minutes to the procedures necessary for access to the restricted area of ​​the property.

Alternatively, Coanegra may contact the lessor of the property to deposit the parcel with food in the house before the arrival of the clients, always under the supervision and conditions that the landlord decides.

5. Returns. Legal guarantee and right of withdrawal.

In case the customers suffer a delay in their arrival in Mallorca, they must inform immediately to Coanegra S. Coop, to the email

 And to the telephone +34 671889304, with direct call or via whatsapp. The language of attention in the contact telephones or the whatsapp can be Castilian, Catalan or English.

In case Coanegra receives a warning message from the client that his arrival is delayed, he will offer a change of the time and date of delivery. If the customer has not informed of the delay, Coanegra will deposit the goods at the facility indicated by the landlord so that the client can remove it upon arrival, or deposit it in a store in Alcúdia, where the customer can withdraw it.

In case the customer cancels the trip to Mallorca and has canceled the amount of their products, he must inform Coanegra 48 hours in advance and can receive a refund of his purchase within 7 days of its cancellation via bank transfer. The communication for cancellations will be made to the email and / or to the telephone +34 671889304, with direct call or via whatsapp, having to indicate the IBAN number of bank account where to make the deposit of the return.

If you are not satisfied with your purchase we will refund your money, for this it is essential to hand it along with the purchase ticket to the person responsible for our office in Alcúdia, at C / Serra 3 during opening hours (9:00 a.m. to 12:00 p.m. Am), from Monday to Friday except holidays.

We inform you that you are granted legal guarantee of compliance with current regulations.

You can exercise your right of withdrawal, call +34 671889304, from Monday to Friday from 9:00 a.m. to 12:00 a.m. within 2 calendar days of delivery. This will not be applicable to products fresh products or of expiration less or equal to the date in which the withdrawal communicates to us, as well as to products unsealed or opened.

6. Price Effectiveness.

The applied prices will be those in force for each product on the date of its incorporation to the order and will be maintained during the period between the purchase and the arrival of the customer to Mallorca. After this period, the prices will be updated applying those in force on the date that you agree to modify the order. In bulk products the final price will be adjusted to the quantity served.

The "Saved Lists" have no consideration of orders, so the prices reflected in them are not binding.

You can also check the amount of your purchase in Euros.

All our prices include the current taxes.

7. Forms of payment.

Coanegra S. Coop accepts the following means of payment:

Credit or Debit Bank Cards:

Visa, Visa Electron, 4b, 6000 and Master Card.

8. Security in transactions.

The objective of requesting your data allows us to process your order, Coanegra guarantees that your data travels on a secure, encrypted and protected connection according to protocol (SSL). Secure Socket Layers.

9. Confidentiality and protection of data.

Coanegra S. Coop is committed to the protection and confidentiality of the personal data of the users of our Web page, being hosted on a secure server.

To access and use the online purchase service, it is necessary to provide the personal data indicated as mandatory, which must be accurate and real, otherwise, your registration can not be formalized and you will not be able to access and use our online purchase service.

Your data will be incorporated into a file owned by Coanegra S. Coop. In order to manage your request facilitate the processing of your order, being used for internal use and inform you of products and services in order to offer a more personalized treatment.

According to the provisions of Organic Law 15/1999 of December 13, Personal Data Protection (LOPD), as a client of Coanegra S. Coop can exercise the rights of access, rectification, cancellation and opposition of their data communicating it In writing to Coanegra S. Coop C / Prínceps d 'Espanya 45, 07141 Marratxí (Balears) or by calling.

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10. Governing Law.

For the conflicts of interpretation and execution derived from the present sale, the current Spanish legislation will apply.